At Lucky Hills, accessible from luckyhills-casino.pro, we prioritize the privacy and security of our users' personal information. This Privacy Policy document outlines the types of data we collect, our legal grounds for processing, and the measures we take to protect your information in the Australian jurisdiction.
We collect several different types of information for various purposes to provide and improve our service to you.
This includes information you provide during account registration or through support inquiries, such as your name, date of birth (to verify 18+ status), and email address.
We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device identifiers, operating system, and data regarding the pages you visit and the time spent on those pages.
If applicable, we maintain records of transactions related to your use of the services, including deposits, withdrawals, and game history.
We store records of your interactions with our customer support team to ensure quality service and to resolve disputes effectively.
Under Australian privacy principles and general data protection standards, we process your data based on the following:
Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract we have with you.
Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., preventing fraud or improving site security).
Legal Obligation: Where we must comply with a legal or regulatory requirement.
Lucky Hills uses the collected data for various purposes:
To provide and maintain our Service.
To notify you about changes to our platform.
To provide customer support and technical assistance.
To gather analysis or valuable information so that we can improve the Service.
To monitor the usage of the Service and detect technical issues.
To detect, prevent, and address fraud or security vulnerabilities.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
We implement robust technical and organizational security measures to protect your data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We do not sell your personal data. We may share your information with:
Service Providers: Third-party companies that provide infrastructure, analytics, or support services.
Legal Authorities: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of Australia where the data protection laws may differ. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
In accordance with Australian privacy laws, you have the following rights:
The right to access and receive a copy of your data.
The right to rectify any inaccurate personal information.
The right to request the deletion of your data under certain conditions.
The right to object to the processing of your data for marketing purposes.
To exercise these rights, please contact our data protection representative using the contact details provided below.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For privacy-related inquiries, please reach out to us:
Email: [email protected]
Address: 120 Pitt Street, Sydney NSW 2000, Australia